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SHIPPING & RETURNS POLICY

DELIVERY LOCATIONS

Think Savvy deliver Australia wide and internationally.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home, responsibility is yours but contact us immediately to discuss.

Delivery is between Monday and Friday unless the delivery company for unknown reasons chooses to deliver on a weekend.

DELIVERY TIMES

Orders are usually dispatched within 2 business days – We endeavour to get your order to you as soon as possible. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-7 days.

 

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item, please contact us within 14 days of delivery and do not throw it away as we will require proof that the item has been damaged (images e-mailed to us of the damaged item).

 

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENT TO AUSTRALIAN & INTERNATIONAL ADDRESSES

  • Free shipping.
  • Some international parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Think Savvy is not liable to pay such fees and is not responsible for the rejection of your parcel.

REFUNDS AND RETURNS

Only items purchased on the Think Savvy website can be returned to Think Savvy for refund or exchange, except for digital products/services like eBooks and consultations.

Should you make an error when ordering online, Think Savvy will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety. But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Think Savvy immediately to discuss replacement of goods.

 

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